Turning a profit, remunerating stockholders and satisfying the expectations of investors: these are the key points promoted by Fiat Group’s international expansion plan. The exceptional results obtained in terms of revenues and, more importantly, the extinction of the industrial debt, have contributed to fuelling a climate of healthy confidence in the growth possibilities of the entire Group. In fact, for the first time in five years, Fiat paid dividends to its stockholders, and now has new economic resources for investment.
These results have been achieved thanks to the industrial plans and rigorous renewal programmes of the manufacturing process with the aim of achieving the standards of excellence envisaged in World Class Manufacturing (WCM). It involves the implementation of methods and tools across the entire organization through a continual improvement of performance and involving all levels of the company. The desired result is excellence for the entire logistical-production cycle, including design. The objective is to attain the four zeros: zero waste, zero defects, zero breakdowns, and zero inventory.
The other fundamental aspect of the Fiat Group’s business strategy is embodied by total customer satisfaction through product excellence, a broadly-diffused sales network, and efficient post-sales services. Important initiatives have been launched as a result of the desire to build a new relationship with the customer base, providing key elements in the growth and improvement process of the Group.
Iveco: never without assistance
A multifunctional showroom for Fiat Group Automobiles
Turn Fiat toward the Customer